Last updated: July 16, 2026. This policy explains how Order A Site Plan LLC handles information collected through SitePlans.ai, the site plan creator, support forms, saved projects, and related website pages.
SitePlans.ai is operated by Order A Site Plan LLC, a New Mexico limited liability company.
We collect information needed to operate the website and site plan creator. This may include:
When you use SitePlans.ai, you may enter a property address or interact with parcel, map, building footprint, contour, title block, or site feature data. We use this information to load the project location, create or save the plan, support exports, troubleshoot address lookups, and improve coverage.
SitePlans.ai may also display or process information from county GIS sources, assessor records, open map sources, public records, aerial imagery, terrain sources, and third-party data providers. These sources are not always complete or current.
We use collected information to:
We may use cookies, local browser storage, analytics tools, log files, and similar technologies to keep users signed in, remember project activity, measure traffic, understand referral sources, diagnose errors, prevent abuse, and improve the website. If Google Analytics, Bing Webmaster Tools, or similar services are enabled, those providers may process usage information under their own policies.
Payments, subscriptions, credits, or paid features may be processed by Stripe, Payoneer, or another payment provider. We do not intentionally store full credit card numbers, CVV codes, or raw bank login credentials in our website files, public CMS, or local code. Payment processors handle payment information under their own privacy, security, and PCI-DSS obligations.
We may retain transaction references, plan type, account limits, invoice records, payment status, support history, and dispute records for accounting, tax, fraud prevention, and customer support.
For billing privacy questions, invoice records, payment disputes, Stripe, Payoneer, or payment processor verification questions, contact billing@orderasiteplan.com.
We do not sell saved project files or property addresses as a standalone data product. We may share information with service providers needed to run the service, including hosting, database, authentication, email, analytics, payment, security, support, file storage, and website operations providers.
We may also disclose information if required by law, court order, subpoena, payment network dispute process, fraud investigation, security incident, or to protect the rights, safety, property, or operations of Order A Site Plan LLC, users, payment processors, or the public.
SitePlans.ai includes public pages such as city guides, county guides, state pages, blog posts, support articles, project pages, and landing pages. Images, captions, alt text, metadata, and written content added to those public pages may be visible to anyone and may be indexed by search engines. Do not submit or upload confidential files, client documents, personal information, or private property materials for public display unless you have permission.
We keep information for as long as reasonably needed to provide the service, maintain saved projects, operate accounts, comply with legal and tax requirements, prevent abuse, resolve disputes, improve the product, and support users. Some information may be deleted sooner; other information, such as billing, security, and dispute records, may be retained longer where necessary.
You may contact us to ask for help accessing your account, correcting account information, deleting saved projects, or requesting deletion of certain account data where legally and technically possible. Some records may be retained for legal compliance, tax, security, fraud prevention, backup, or dispute purposes.
To make a privacy request, contact support@siteplans.ai from the email address connected to your account.
We use reasonable technical and organizational measures intended to protect information, including managed authentication, database access controls, hosted infrastructure, payment processors, and account-based access where applicable. No website, database, email system, or internet transmission is completely secure, so we cannot guarantee absolute security.
SitePlans.ai is intended for adults, property owners, contractors, builders, and business users. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
SitePlans.ai is operated from the United States and is focused on United States property and permit workflows. If you access the service from outside the United States, you understand that your information may be processed in the United States or by service providers in other locations.
SitePlans.ai may link to city, county, state, GIS, FEMA, payment, support, SitePlans.us, or other third-party websites. We are not responsible for the privacy practices, content, or accuracy of third-party websites.
We may update this Privacy Policy as the website, payment features, CMS, analytics, support systems, or legal requirements change. The updated policy will be posted on this page with a new last updated date.
For privacy questions, account data requests, or support, contact support@siteplans.ai. For Contractor Pro, Builder Plus, commercial accounts, or enterprise questions, contact sales@siteplans.ai. For billing records, payment disputes, or payment processor compliance questions, contact billing@orderasiteplan.com.